Meet Our Team
Family-owned and Oregon-licensed since 2016. Serving Central Oregon with expertise, integrity, and commitment to quality.
Our Story
Brokentop Garage Doors was founded in 2016 with a simple mission: provide Central Oregon homeowners with reliable, honest garage door service. Named after the iconic Broken Top mountain visible from Bend, we take pride in being a local business that truly understands our community. Over the past 9+ years, we've completed more than 9,500 jobs across Deschutes County, building a reputation for quality work and fair pricing. As an authorized CHI dealer and LiftMaster certified installer, we bring factory-trained expertise to every project. Our commitment to ongoing education means we stay current with the latest garage door technologies and safety standards.
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Real People, Real Expertise
Every technician is background-checked, drug-tested, and factory-trained. We put our names behind our work.
Tyler & Ashley Ottesen
Owners
-47+ years in garage door industry
Tyler and Ashley founded Brokentop Garage Doors in 2016. Frustrated by corporate upselling tactics and impersonal service, they started Brokentop to offer Central Oregon homeowners honest, quality work at fair prices. As Bend residents, they personally handle or supervise every job and take pride in building lasting relationships with customers.
Certifications
- LiftMaster Certified Installer (2018)
- CHI Master Installer (2019)
- OSHA 10-Hour Safety (2020)
- Clopay Authorized Dealer (2021)
Mike Thompson
Senior Technician
15 years experience
Mike specializes in torsion spring systems and has completed over 3,000 spring replacements. Known for his attention to detail and patient explanations.
Carlos Rodriguez
Installation Specialist
8 years experience
Carlos leads our new door installations and is an expert in custom carriage house doors. Bilingual in English and Spanish.
Jake Morrison
Service Technician
5 years experience
Jake focuses on smart opener installations and troubleshooting. He stays current on the latest MyQ and smart home integrations.
Read All Reviews"Tyler came out the same day I called. My torsion spring had snapped and I was stuck. He replaced both springs, adjusted the door balance, and explained everything. Fair price, no upselling. This is how all service companies should operate."
Verified Certifications
Our credentials are current and verifiable. We invest in ongoing training to deliver expert service.
LiftMaster Certified Pro Installer
Issued by LiftMaster/Chamberlain
Factory training on all LiftMaster residential and commercial operators, including smart home integration.
CHI Authorized Dealer
Issued by C.H.I. Overhead Doors
Authorized to sell and install the full CHI product line with factory warranty support.
Clopay Master Authorized Dealer
Issued by Clopay Corporation
Premium dealer status with access to exclusive Clopay products and extended warranty programs.
OSHA 10-Hour Construction Safety
Issued by OSHA
Certified in workplace safety standards for construction and service industries.
IDA Certified Garage Door Technician
Issued by International Door Association
Industry certification covering installation, repair, and safety protocols.
Our Guarantees
Warranty Coverage
Labor Warranty
1 Year
All labor on repairs and installations
Covers workmanship and installation defects
Parts Warranty
Manufacturer Warranty
Pass-through of manufacturer warranties
Varies by part and manufacturer (typically 1-5 years)
Spring Warranty
Varies by Type
Standard springs: 7-10 years | High-cycle: 15-30 years
Based on cycle rating and normal residential use
Craftsmanship Guarantee
Lifetime
Quality of our workmanship
We stand behind our work for as long as you own your home
Warranty Conditions
- Warranties apply to residential use only
- Regular maintenance recommended to maintain warranty coverage
- Does not cover damage from accidents, misuse, or unauthorized modifications
- Manufacturer warranties subject to manufacturer terms and conditions
Giving Back to Central Oregon
We live here, work here, and invest here. Supporting our community isn't marketing—it's who we are.
Bend Chamber of Commerce Member
Active member supporting local business growth since 2017.
SinceHabitat for Humanity Volunteer
Annual garage door donations and installation for Habitat homes in Deschutes County.
SinceBend High School Athletics Sponsor
Proud sponsor of the Bend Lava Bears football program.
SinceCentral Oregon Veterans Outreach
Free safety inspections for veteran homeowners in Central Oregon.
SinceAccreditations & Memberships
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