Customer Reviews

"Woke up to a garage door that wouldn't budge. The cable had snapped overnight. Called Brokentop and they had someone here by lunch. The tech showed me exactly what failed and why - the old cables were frayed from years of use. New cables, new rollers, door runs smooth as butter now."

"We bought a fixer-upper and the garage door was original from 1992. Tyler came out to give us options - repair vs replace. He was honest that a repair would only buy us a year or two. We went with a new insulated CHI door and the difference in our heating bill is noticeable. Garage stays 15 degrees warmer."

"My LiftMaster opener started making a horrible grinding sound. I figured I needed a whole new unit. Jake came out and said it was just the gear assembly - common issue on older models. He had the part and fixed it for a fraction of what I expected. Saved me hundreds."

"Had them out for annual maintenance. Tech spent a solid hour going through everything - springs, cables, rollers, sensors, weather seals. Found a roller that was starting to crack. Replaced it on the spot before it became a bigger problem. This is why I do the maintenance plan."

"Vacation rental property - our guests couldn't get the garage door to open. Tyler drove down on a Friday evening to get it sorted. Turned out the photo eye sensor got knocked out of alignment by a delivery driver. Quick fix but he also noticed the springs were original and showing their age. Scheduled a replacement for the off-season."

"I run a small machine shop and my commercial bay door was stuck half-open on the coldest day of the year. Called at 7am, they were here before 10. The track had frozen and bent slightly. They got it working temporarily and came back the next week to install new heavy-duty tracks. No more problems."