Privacy Policy - Brokentop Garage Doors
Effective Date: February 9, 2026
Information Collection
We collect contact information (name, phone number, email address, and street address) when you submit a contact form, request a quote, or schedule service. We also collect website usage data through analytics and advertising tools as described below.
Information Use
Contact information is used to provide garage door services, schedule appointments, send estimates, and follow up on service requests. Website usage data is used to improve our website, understand how visitors interact with our content, and deliver relevant advertising. We may use your information for marketing communications if you have opted in.
Data Sharing
We share data with the following third parties: Google (via Google Analytics 4 and Google Ads) for website analytics, advertising, and conversion tracking; and Cloudflare for website hosting and performance. We do not sell your personal information to data brokers or other third parties. Service providers who process data on our behalf are contractually obligated to protect your information.
Cookies and Tracking Technologies
This website uses cookies and similar tracking technologies. Specifically, we use: Google Analytics 4 (GA4) cookies to measure website traffic, page views, user interactions, scroll depth, and referral sources; Google Ads cookies for conversion tracking and remarketing (advertising ID: AW-879677604); Google Signals, which enables cross-device tracking and reporting when users are signed into their Google accounts (allow_google_signals is enabled); and first-party analytics cookies for performance monitoring and site improvement. These cookies may collect your IP address, device type, browser information, pages visited, time spent on pages, and interactions with site elements.
Google Analytics and Advertising
We use Google Analytics 4 (measurement ID: G-830LNMDBDF) to understand how visitors use our website. GA4 collects data including page views, session duration, device information, geographic region, and user interactions. We also use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This includes dynamic remarketing, which may show you ads for our services on other websites based on your visit to our site. We use audience profiling to categorize visitors by device type, service interest, location, and whether the visit appears to be emergency-related. This data is used to improve our advertising targeting.
Enhanced Conversions
When you submit a form on our website, we may send hashed (encrypted) versions of your contact information — including email address, phone number, name, and street address — to Google through its Enhanced Conversions feature. This helps Google more accurately measure how our ads lead to service requests. The data is hashed before transmission using industry-standard SHA-256 encryption and is used solely for ad measurement and optimization.
First-Party Analytics
In addition to Google services, we operate a first-party analytics system for performance monitoring. This system collects page views, popular content, referral sources, button clicks, and scroll depth. IP addresses are hashed and not stored in identifiable form. This first-party analytics data is stored on Cloudflare infrastructure and is automatically deleted after 365 days.
Do Not Track (DNT)
We respect Do Not Track (DNT) browser signals for our own first-party analytics system. When DNT is enabled, our custom analytics will not collect data about your visit. However, please be aware that third-party services, including Google Analytics and Google Ads, may not fully honor DNT signals. To opt out of Google tracking specifically, please use the methods described in the "How to Opt Out" section below.
How to Opt Out
You can manage or opt out of tracking in several ways: Install the Google Analytics Opt-Out Browser Add-on (tools.google.com/dlpage/gaoptout) to prevent GA4 data collection; visit Google Ad Settings (adssettings.google.com) to control personalized advertising; visit the Network Advertising Initiative opt-out page (optout.networkadvertising.org) to opt out of interest-based advertising; adjust your browser settings to block or delete cookies; enable Do Not Track in your browser to opt out of our first-party analytics. Note that blocking cookies may affect website functionality.
Consent
By using this website, you consent to the use of cookies and tracking technologies as described in this policy. Our consent mode defaults all consent categories (ad_storage, analytics_storage, ad_user_data, ad_personalization) to granted. If you do not wish to be tracked, please use the opt-out methods described above or leave this website.
CCPA Compliance (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights: The right to know what personal information we collect, use, and share; the right to request deletion of your personal information; the right to opt out of the sale or sharing of your personal information; and the right to non-discrimination for exercising your privacy rights. We do not sell your personal information in the traditional sense, but our use of Google advertising services may constitute "sharing" under the CCPA. To exercise any of these rights, including opting out of data sharing for advertising purposes, contact us at 541-203-7676 or submit a request through our contact form. We will respond to verified requests within 45 days.
GDPR Compliance (European Visitors)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our lawful basis for processing personal data is: legitimate interest for website analytics and business operations; consent for marketing communications and advertising cookies; and contractual necessity for processing service requests. You have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. Data collected through Google services may be transferred to and processed in the United States. Google participates in data protection frameworks to safeguard international transfers. To exercise your GDPR rights, contact us at 541-203-7676. Data retention: Contact form data is retained for the duration of our business relationship plus 3 years. Analytics data is retained for 14 months (Google) and 365 days (first-party).
Data Security
We implement reasonable technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), secure form handling, and restricted access to stored data. Enhanced conversion data is hashed using SHA-256 before transmission. However, no method of internet transmission is 100% secure.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. The effective date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
Contact
Questions about our privacy practices or want to exercise your privacy rights? Call 541-203-7676 or email us through our contact form. We are committed to resolving privacy concerns promptly.